Reluxtrans

Contact Us

ReluxTrans  |  
Add: Unit 607 Building A, Lane 418  Tianlin Road  Shanghai China
Tel: +8621-54657659  
Mobile :    +86-15800306776
Wechat:    +86-15800306776
Whatapp: +86-15800306776
www.reluxtrans.com

Do you offer an event / VIP service?

Yes, ReluxTrans's dedicated event team can handle the entire ground transportation organization and execution for your events or VIP services, all around the world. So you can focus on enjoying your event and leave the planning, implementation, and onsite coordination to us.

What cities does ReluxTrans operate in?

                                  
ReluxTrans, has wholly owned company branches in major market locations throughout China including Beijing, Shanghai,Guangzhou,Shenzhen,Hangzhou,Hongkong and a global network of quality chauffeured transportation partners, servicing hundreds of cities.

How far in advance can I book a ride?

                You can book rides months in advance or as soon as 30 minutes before you need them. We recommend booking with as much lead time as possible.

For one-way transfers you can make changes or cancellations free of charge up until one hour before the pickup time. For a booking by the hour you can change or cancel for free up until 24 hours before pickup.

What if I have more luggage than the baggage allowance for my booking?

The maximum luggage allowance shown for each booking is based on safety, so we do not recommend exceeding this limit. If you are traveling with more luggage than the allowance, ensure you book enough vehicles to be able to transport all your belongings without going over the maximum capacity.

Chauffeurs retain the right to refuse service based on the amount of additional luggage, and excess baggage may also result in additional charges.

How many guests can you transport?

What safety procedures do your drivers go through?
Chauffeurs undergo extensive background checks and their driving is monitored by in-vehicle cameras. In addition:
They attend 60 hours of classroom and on-the-road training, and are recertified annually.
Service partners undergo an exhaustive screening process, including inspection of insurance, service standards, credit rating, condition of fleet, personnel background checks and more.

Free waiting time

What is meant by waiting time?
Waiting time is defined as the length of time that elapses between a scheduled pickup and a passenger getting into the reserved vehicle. All flat-rate trips have a 15-minute grace period, after which a charge of extra fee is applied for every five minutes a chauffeur is waiting. Waiting time is 60minutes to pickups at commercial airports.

Can you smoke in the vehicle?

To ensure cleanliness and air quality for all our guests, smoking is not permitted in ReluxTrans vehicles. This includes cigarettes, e-cigarettes, cigars, and any other tobacco or non-tobacco products consumed via smoking.

Violating this policy can result in additional charges.

What if my by-the-hour ride ends outside of the city it started in?

If you make an hourly booking that ends in a different city from the pickup location, you will be charged for the additional distance it takes the chauffeur to return to their city.

HELP CENTER

Contact Us

Do you offer an event / VIP service?

What cities does ReluxTrans operate in?

How far in advance can I book a ride?

What if I have more luggage than the baggage allowance for my booking?

How many guests can you transport?

Free waiting time

Can you smoke in the vehicle?

What if my by-the-hour ride ends outside of the city it started in?